All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We make an effort to keep our customers happy and allow, in some cases, the option to a refund. We reserve the right to accept or decline your petition to a refund, depending on the value of the product(s) in question and or the reason(s) of why you are filing for a refund. (a) If you did not receive the product within the estimated time (45 days not including 2-5 day processing and may be extended for holidays and or customs timing) you may request a refund or a reshipment. (b) If you received the wrong item you can request a refund or exchange depending on the item(s) value.
You can submit refund requests within 15 days after the estimated period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
There will not be any refunds for orders that did not arrive to the destination due to external circumstances outside the control of The Wireless Galaxy, like failing to provide the correct shipping address or contact information or customs retention. There are no refunds on clearance items.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
We reserve the right at any time to modify, edit, or update the terms for our refund & exchange policies without notice at any time. We hold you responsible to inform yourself on our policies before proceeding to make use of our site.